Name of business: Resolution PI
Phone: 395-5887
Email: [email protected]
Website: www.resolutionpi.com
Hours: Whenever a client needs us, an approach that has encroached on my sleep lately.
Owned by: Doug Waggoner
In business since: 2005
Describe your business: We offer insightful assessment tools to help business leaders understand and manage their workforce. The result is putting “the right people in the right seats.” Our services help clients avoid bad hires and unwise promotions. We also help them deal with seemingly unreasonable employees and teach them how to motivate people to accomplish the organization’s objectives.
Who are your customers?
Our client list is a little of everyone — advertising and PR, hospitality, legal, medical, manufacturing, accounting, government, banking and credit unions — but they all have something in common: visionary leaders who leverage themselves through their people.
What makes you unique?
We make the executive’s work life easier. Our services yield extraordinary insights into his or her staff. If leaders gain clarity, they can solve almost any problem. Frequently, clients claim that we solved their biggest problems but that’s almost never true. Once we provide clarity, the client sees the solution.
What’s the most important part of the job?
Listening and being focused on the client’s issues. Having owned and managed other businesses makes it easy to relate to an executive’s concerns.
How has the need for your services changed in recent years?
Increased diversity has heightened the value of our services. Diversity formerly referred to age, gender and race, but now it includes reasons for working, career expectations, comfort with technology and even purpose of life. Understanding staff is more challenging than ever, and that’s where we help.
What have you learned from the recession?
Never give up. Hard work solves everything, and smart work solves it faster.