Michelle Bacigalupi is vice president and assistant general manager at Rampart Casino/JW Marriott, an established commodity for locals on the west side of town but not necessarily well-known to Southern Nevada tourists. Over the past year, Bacigalupi has overseen major renovations at the property to keep up with the quickening pace of development in Summerlin.
What work was completed and what work is yet to come?
It’s really exciting to see how our property is transforming. In the past year, we’ve opened an amazing new restaurant, Hawthorn Grill; opened a beautiful and modern executive conference center; unveiled a new race and sports book; and opened a Starbucks with patio seating. We’re in the process of launching Clubhouse Deli, and we opened a sleek and modern social catering room, Cascade, that has already seen many weddings, live performances and events.
We really enjoy adding amenities that target our local customers.
We have two new VIP suites that will open in the next couple of months and a few exciting projects we will announce soon. There is never a dull moment.
Summerlin has seen tremendous development in the past decade. How has that affected the resort?
We’re really excited about the growth in Summerlin, and we are home to one of the shuttle stops for the Golden Knights Express with the Regional Transportation Commission. Summerlin is a hidden gem, and we think more tourists need to know about it. We hope with all the changes in the area, as well as what we are doing at our property, that Summerlin will continue to draw attention locally and nationally.
How many people do you oversee, and what is your management style?
I’m a collaborative leader and really like to work with passionate, dedicated people. I think I’m fair and can be tough when needed, which are necessary characteristics to have when you oversee 250 associates.
What has been your most exciting professional project?
When we combined the management teams for the JW Marriott Las Vegas and the Rampart Casino, we launched our Rampart Rewards Player Loyalty Program. We are very liberal with our points, and our guests are able to use their points throughout the property at our hotel, spa, restaurants and gaming.
What is the best business advice you’ve received?
The property needs everyone to succeed. Everyone deserves to be treated with respect.
If you could change one thing about Southern Nevada, what would it be?
Transportation options. I wish there was a train from Summerlin to Downtown Las Vegas and the Strip.
What is your biggest pet peeve?
It drives me crazy when people set their own deadlines and can’t hit them.
What is something that people might not know about you?
I love the Nevada Wolf Pack. Please don’t hate me.